Tag Archives: social media

It’s a digital world. Why are you still analog?

analog vs digital

We are a digital generation.

Our lives are inextricably intertwined to technology.

Wherever you look, there are signs of the digital era.

Think about the last major storm or natural disaster you heard about.

Mobile phones and Twitter were how most people first reported or got wind of them.

That’s powerful.

If you look at your own behavior, you’re checking your email, text messages or social media accounts on your phone.

These activities didn’t exist a decade ago.

There was no Facebook, YouTube or Twitter.

Smart phones were still several years away from being mainstream.

Or affordable.

But today, things have changed.

Smartphones, social media, texting, instant messaging, wifi.

We can’t imagine living without them.

See something interesting? What do you do?

Whip out your phone, take a snap or shoot a video and post.

Can’t remember the name of song on the radio? What do you do?

Dial up the Shazam app on your phone or Google the lyrics.

Need directions? What do you do?

Hit up MapQuest for turn-by-turn directions.

Why am I going into all this?

Because for all the advances that are taking place in technology, I still hear people say “why do I need this or that” and it drives me absolutely bonkers!

I was in Miami for a few days, and I came across (yet another) brand, a hotel, without a mobile website, app or any form of social media.

When I started talking about all the reasons why they should have any one (or all three) of these things, they pashawed me like I was talking gobbledygook.

They went on and on about how their demographic used computers.

Wouldn’t use mobile phones to make reservations.

Weren’t on Twitter or Facebook.

And have no need for an app.

Despite my eloquent arguments to the contrary, they gave no ground.

It was only when I showed them the mobile site of one of their competitors that the lightbulb went off, and they finally understood what I was talking about.

But it shouldn’t be this way!

How is the digital world growing, changing and advancing by leaps and bounds, but folks are missing it wholesale?

Sure, traditional ways of doing things still work.

Want to advertise a sale at your store? You could take an ad out in the paper.

Or place an ad online.

If anyone sees either, they’ll know that you’re having a sale.

The one who sees it in print will have to get in their car, drive to the store and then check out what’s for sale.

The one who sees it online can go right to your site and check out what you’ve got for sale, right then and there.

If they’re on a mobile device they can browse and buy on the go.

The difference between the two are night and day.

Know ye this: I’m on a mission.

To bring analog cave-dwellers to the digital light.

It’s going to be a long road.

But I’m ready for the challenge.

Analog heathen beware!

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Filed under digital advocacy, mobile, social media, technology

I’ve got no Klout? Gimme a break!

I’m like a gangsta without a gun…I’ve got no Klout!

I just created an account on Klout and was appalled to discover that I had an influence rating of 10.

10!

Mind you, the Klout measures influence on a scale from 1 to 100.

So you can imagine my shock to learn that I had the influence of a kumquat.

In my professional self, I regularly discuss influence as measured by services like PeerIndex, Twitalyzer and Klout, as points of reference for how individuals and entities can assess the impact of their social media.

But I hadn’t thought of the type of influencer I was.

I publish a blog for chrissakes!

True. I haven’t published very regularly since April…

And I’ve completely fallen off the wagon on Facebook…

Can’t recall the last time I pushed a flick up on Flickr either…

But of course I have influence!

I’m registered with virtually every social media platform (of significance) under the sun.

When I signed up with Klout, I registered my Facebook, Google+, Twitter, LinkedIn, YouTube, Flickr, WordPress and Instagram accounts.

Even though I’ve got a Blogger and Tumblr account, I left those ones out because I rarely use them (but perhaps I’ll go back in an add those too….hmm).

And every so often, folks comment on my blog posts, retweet my tweets, share my Facebook updates, watch my videos and generally seem to respond to my virtual ramblings.

But clearly not enough for Klout to feel that I have real influence!

Damn you Klout!

Now I’m not really smarting about my dismal Klout rating.

Yes I am.

But it does present a compelling case study for how influential one really is online.

Prior to registering with Klout, I had received numerous requests from friends and associates (via Facebook) to join Klout.

To me, it was yet another app fracturing my attention online, that I would have to show some love.

Unless, it’s one of those truly useful apps, that runs in the background, without you having to log in and actually do anything, and actually provides value, I’m sure it will go the way of many of the social media platforms/applications vying for users/user attention, and fall into obsolescence once the sheen wears off.

But who knows, I may find Klout truly useful and have a change of heart.

I doubt it.

The relationship with Klout has already started off a bit too rocky for my taste…

…an influence rating of 10…

Klout you’ve got some m*tha f*ckin’ nerve!

PS If you’re within the sound of my blog, please throw some K’s on a bruh!

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The Digital Divide

A snapshot of the Moodle we developed to teach out digital curriculum.

When you think of the digital divide, the first thing that comes to mind is the standard issue of the gap in access and exposure to technology, between children of different economic circumstances.

This lack of access and exposure, leaves lower income and minority youth at a marked disadvantage, by depriving them of skills which are becoming increasingly valuable in the workplace and essential in various industries.

But there is a deeper issue.

Lack of adequate instruction.

Unlike us, children today are exposed to technology and digital content, regardless of economic background, to a far greater extent than any other period in history.

Internet capable mobile devices, social media, interactive gaming systems, and a torrent of digital content, are the norm, not the exception.

Youth today immerse themselves in completely virtual worlds, and engage in social interactions and activity, across a variety of devices and platforms.

iPhones, Blackberries, Androids, PS2s, Nintendo DS3s ( and the list goes on) enable youth to play games, surf the Internet, update their status, listen to music, watch videos, text, chat and share content with each other wirelessly.

We need to examine how this exposure is impacting our youth, and what implications the “mobilizing” of technology has on them.

I believe we should be creating curriculum, which addresses the responsible use and utilization of technology, and programming that harnesses the inherent familiarity with handheld technology that youth have, regardless of economic circumstances.

Ever since I began teaching at the PAL Digital U.N.I.Verse.City, I have been able to see what youth of today are doing with technology.

Most youth know how to surf the net.

Any kid knows how to get to YouTube, or send an email.

They know how to use Google, Bing, Ask.com and Yahoo to conduct searches, and find pretty much anything they’re looking for.

Their mobile phones are extensions of their hands, and their fingers were built for texting (I’ve even seen a few texting without even looking at the phone).

As such, their behavior, adoption and use of technology is distinctly different from ours, and requires a distinctly different approach for educating them on using technology responsibly and appropriately.

Most classroom instruction on technology teach kids the basics.

But kids today need real lessons which go beyond the basics.

They need instruction that helps them see technology as an extension of their inherent creative capabilities.

In our course, we’ve married the theoretical with the practical.

First off, our course lives online. We developed a Moodle, which each student can access, where each lesson, document, evaluation, reference, and assessment can be accessed.

When we teach about Canon EOS 60Ds cameras, the kids are shooting on those cameras.

If we talk about data transfer and tagging, the kids are transferring content from the cameras and putting descriptive tags and meta content within the files.

Our classroom instruction recognizes that these kids need a level of engagement that challenges them, and expands their horizons.

More importantly, academic institutions need to accept that technology is changing at an ever increasing pace, and we have to be prepared to meet the youth where they are (which is far more technologically savvy then we were at their age).

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Is Social the Future of Television? You Better Believe It!

Have you heard of YouToo?

YouToo. Be On TV.

YouToo is the world’s first social tv network allowing viewers to interact with one another over a national cable television network.

Youtoo claims to be “the next frontier of social networking” because it’s both a social network and a television network which uses “advanced technology that makes them work together.”

What about Trendrr?

Trendrr. More signal. Less noise.

Trendrr is a tech solution that helps content producers process and understand the multiple streams of data from television, online, and social media, and put that data to use.

Trendrr measures the social media activities tied to television broadcasts, and the increasingly significant impact that social has on brands and audiences.

You must have heard of Revolt, right?

Sean Combs is launching a new network called Revolt.

Revolt is the new music video cable network of Sean “P Diddy” Combs that’s slated to launch next year on Comcast.

With a focus on artists, Revolt’s mission is to revolutionize the way artists are promoted using social as a platform.

These are just a few of the brands that are focusing on ‘social television‘ the intersection of television, social media, connected devices and audiences.

So what does it all mean?

It means that there is a growing nexus between television and social interaction, and businesses are paying attention.

The recent record-breaking numbers in viewership and social chatter with the Super Bowl, Grammy Awards and the Oscars, aptly demonstrates this point.

More importantly, the availability of low-priced, more powerful smartphones and tablets, means that more people will have the ability to take advantage of these intersections.

Connected devices make it even easier for brands to interact with their audiences, regardless of whether they’re in front of traditional television screens or not.

It also creates opportunities for brands to engage audiences in ways that simply didn’t exist as recent as a year ago.

Twitter hashtags, on-screen QR codes, text calls-to-action, voting and integrated mobile apps are just a few of the methods television programmers have embraced to become more social.

Home shopping networks, like HSN, have been leading the way for years, giving shoppers the ability to browse for products and make purchases from the convenience of their couches, home computers or mobile phones.

I suspect that this trend will continue well into the conceivable future, which will undoubtedly provide even greater opportunities for brands to interact ‘socially’ with their audiences.

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Filed under digital advocacy, social media, technology

Not Up on Pinterest? You Should be Ashamed!

Get up on it! If you're not already.

I just heard a story about a web developer working on a project, who didn’t know what Pinterest was.

My immediate reaction was horror, as the two year old social photo sharing site has over 11.7 million unique monthly visits.

To be fair to the developer, I take for granted how much the landscape of social media changes and how quickly one can lose track of what’s out there.

Although some dismiss Pinterest as a niche community (it’s mostly a female audience), the reality is that this audience is cohesive and MASSIVE.

You ignore Pinterest to your own demise.

The developer (from the story) definitely lost the client.

I felt bad.

Scanning my in box today, I came across this article in Mashable, discussing Pinterest’s value to brands looking to connect with consumers.

Another, on the PRDaily blog, discussed the record pace at which Pinterest’s monthly daily views eclipsed the 10 million mark.

Clearly, interest in Pinterest is spiking, because it’s audience is also.

And folks who are paying attention, aren’t trying to miss this social media boat.

Truth be told, someone else put me on to Pinterest.

So I can’t even act like MY trend spotting lens is so deftly honed.

But I am kinda tight. Don’t get it twisted!

Having spent time on Pinterest, it’s very visual nature should be intriguing to any brand that understands the eyes are the keys to the soul wallet.

With numbers like Pinterest’s that’s a lot of souls wallets.

If you’ve never heard of if, I’d suggest you hustle on over there and take a gander.

There’s loads of interesting content being pinned and lots of dialogues around that content.

And that makes Pinterest one of THE places to be online IMO (I can’t even help using this damn slang!)

While it’s invitation only, I haven’t run into anyone who has been turned away.

You don’t get to 11.7 million unique views a month saying ‘no’ to folks.

Several notable brands have already ‘pinned’ parking spaces on Pinterest, and they’re hoping the exposure pays off.

I’m certainly advising the folks I know to do so!

If you really want an in-depth analysis of Pinterest, TechCrunch does a great job breaking it down (to it’s very last compound) for you.

Happy pinning!

UPDATE: My girl Cara Largoza Reynoso just put me up on an infographic that was published yesterday on Social Times. It really does a good job breaking Pinterest down in an easy-to-follow graphic.

Check it out.

What's what on Pinterest.

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What Would Stephen Do? (WWSD): Five Social Media Solutions for Super Bowl XLVII

Not Steve Jobs! Stephen Chukumba! What Would Stephen (Chukumba) Do?!

So I’ve spent the past two days bitchin’ and complaining engaged in thoughtful dialogue about what advertisers did wrong with their Super Bowl commercials, from a social media perspective.

Sure, I was disappointed, but what would I do differently, if any of those brands had hired me or my firm to manage their social media efforts?

So without further ado, What Would Stephen Do (WWSD) to make Super Bowl XLVII commercials more socially engaging?

1.  Seed. If you’re a marketer, you knew that the ads that ran during the Super Bowl were available before the big game. Only a select few knew this. Why? Why not make these commercials available to your active social media audience?

Everyone who has ‘liked’ your Facebook page, followed you on Twitter or belonged to any of your social media networks should have received a private message letting them know that the commercial was going to be available before the game.

They should have been encouraged to give their feedback and share, share, share! In this way, advertisers would have given their loyal followers exclusive, first-look access, and built valuable in-roads with folks who were already interested and advocates of their brands.

For Super Bowl XLVII, I’d make sure that I seeded my audience with snippets, trailers, teasers, sizzle reels, behind-the-scenes, and other exclusive content to prime them for the big show.

2.  Give Explicit Calls To Action. One of the greatest issues I had with the commercials which aired Sunday, was the absolute lack of clear calls to action. What <brand name here> did you want me, the viewer, to do?

Hey Chevy! You and your apocalypse ad. Was I supposed to stock up on Twinkies? I know you want me to buy your cars, but you could tell me to visit your Facebook page, website or something!

I would have explicit calls to action included in all my commercials. I.e. “Text CHEVY to 37619 from your mobile device to schedule a test drive.” Or “‘Like’ Chevy on our Facebook page at http://www.facebook.com/pages/Chevy to learn more abou the new Silverado.” Or “Visit us on YouTube at http://youtu.be/XxFYYP8040A to watch our Silverado Super Bowl ad and share it with your friends!”

3. Rewards & Giveaways. You’ve got to give something to get something. In social media, the law of reciprocity is understood. So if I were advising any of these brands, I would make rewards and giveaways an explicit part of my strategy.

Several brands integrated Shazam into their commercials. If you used Shazam to find out the title and artist of the song in the commercial, I <brand name here> would send you the song as a free download.

Everyone who “liked” my car company on Facebook would be offered a free test drive. “Like” my beverage or snack company and get a coupon for a free sample. Tweet my hashtag, and get a discount when you file your next tax return with my company or register for insurance.

There is no greater way to build brand loyalty, than to give things away. And give sh*t away, we would!

4.   Contests. The NFL was the only brand that understood the inherent value of running a contest. The commercial for the NFL Perfect Fantasy promotion, ran throughout the Super Bowl, was the only contest from any of the brands.

If I were advising a car manufacturer, the contest would have given a way a new vehicle (or a lease for a year). A food, beverage or snack brand, free beverages/snacks for life. Tax brand, free tax preparation. Clothing retailer, free wardrobe. Insurance company, no premium policy.

I could go on and on.

Regardless of the brand, I would incentivize social media participation and sharing with a contest.

5.  Polling. One clear opportunity that was lost to everyone who aired a commercial during the Super Bowl, was the chance to find out what their audiences thought.

Did you like the first quarter? First half? Half-time show? Our commercial? Our product? The Super Bowl? Who do you think is going to win? What do you think the score will be? Who do you think will be the game’s MVP?

Anyone/everyone could have asked probing, insightful, or humorous questions easily.

Aside (one again) from the NFL, which asked people to vote for the MVP of the game, there were absolutely NO POLLS. WTF!

With people sitting captive for over four hours watching the game, WITH THEIR CONNECTED DEVICES (which they were obviously using the entire time!!!) not one brand thought, “Hmmm…maybe we should ask them what they think about our <fill in the name of your innocuous product here>?”

I would ask questions until I was blue (no pun intended, but completely apropos) in the face!

So there!

I’ve said it!

If you had hired me <name of brand that didn’t hire me here>, I would have given you far more run for your money, AND you would have incalculably valuable data THAT YOU COULD IMMEDIATELY ACT UPON to boot.

So next year, make sure I’m on your short list.

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Filed under branding, digital advocacy, rant, Smack talking, social media, technology

Much Ado About Nothing: Super Bowl XLVI Social Media Post Mortem

20120207-133940.jpg

When the buzzing stops, and the confetti is swept up from the Canyon of Heroes, the memory of the Giant’s Super Bowl victory will quickly fade from memory.

But Monday (and the next few days) is all about the stats.

How many people watched the game (111.3 million)?

Which commercial generated the most views online (Honda)?

What were the Tweets Per Second (TPS) during the half-time show (10245) and last three minutes of the game (12,000)?

How many social media comments were made during the Super Bowl (12.2 million)?

How many views of the top five commercials were generated (63.5 million)?

From a viewing audience perspective, Super Bowl XLVI was a record breaking/setting year.

What does it all mean?

A big fat donut hole!

It doesn’t mean a friggin’ thing!

Bear with me for a moment.

The real impact of these numbers will be seen in the days, weeks and months that follow.

And it will be judged, not by the bragging rights of the advertisers who created these commercials.

And if I were any one of them, I wouldn’t be bragging too much – this year’s crop of commercials were so blasé.

The success of these uber expensive commercials will be judged by whether their clients, who forked over big bucks for these prime time slots, actually made any money.

Not one cares, really cares, about how often their commercial was watched on YouTube if it doesn’t drive consumer behavior.

If you don’t buy a Coca Cola, Pepsi, bag of Doritos, purchase a Honda, Chevy, Acura, Cadillac, an insurance policy, go to the movies to see The Lorax, Act of Valor, G.I. Joe, or watch Swamp People on tv, then the J.W. Morton & Associates, Wieden & Kennedy, CP&B, and Red Tettemer & Partners of the world failed miserably in the performance of their high-priced jobs.

The reality of the Super Bowl spots is that there is no real way of knowing whether they were effective or not.

Sure we’ll share them, comment upon them, spoof them and they’ll be the fodder of countless water cooler chats.

But how many of us were actually influenced to do anything because we watched them?

For all the Tweets that flashed across connected devices, how many contained a purchase decision?

One problem (as I see it) was that there were no explicit calls to action.

With the exception of GoDaddy (QR code), the NFL Fantasy promotion (short code and keyword), or any of the brands that used hashtags or a Facebook page (and only immediately during the broadcast), there was no way to track the efficacy of any commercial.

For advertisers and marketers, it’s all about the numbers.

And when the biggest driver for the makers of these commercials was views alone, a huge opportunity was lost.

I know you’re thinking, “it’s a commercial, shouldn’t I be looking for as many eyeballs as possible?”

Well yes, and no.

Yes. You get what you paid for. Advertisers witnessed the most highly watched Superbowl of all times (I think). So eyeballs were in abundance.

No. We live in an age where social media is increasingly important.

If you’re looking at social media as another venue to air your commercial, then you’re missing the point.

Social media enables deeper level of engagement than a simple one-way commercial.

But most of the advertisers who created these commercials, missed the point, entirely.

Years from now, when we think about the winners and losers from Super Bowl XLVI, I doubt we’ll remember any of these commercials, but rather, how many missed the opportunity to do something…memorable.

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Filed under branding, digital advocacy, mobile, opinion, social media

Super Bowl XLVI: Social Media FAIL!!

The Super Bowl commercials integration of social media=FAIL.

This weekend, I, like most, watched the New York Giants defeat the New England Patriots to become the Super Bowl XLVI Champions.

But unlike most, who were likely concerned with the outcome of the game, I was watching to see how the advertisers, who had forked over a pretty penny, integrated social media in their ads.

With ads going for up to $3 million dollars for a 30 second spot, I figured that advertisers would go the extra mile to make sure that their ads got all the traction they could.

At a minimum, I figured most (if not all) the advertisers would add websites, Facebook URLs or Twitter handles into their ads.

But I fully expected that at least one or two advertisers would realize the tremendous potential in social media, and do something more exciting.

To me, that meant leveraging social media, and integrating text messaging, QR codes, SnapTags, etc., in interesting and innovative ways.

So it was with rapt attention, that I waited for each time out, 2 minute warning, quarter and tv time out.

I sat through over 75 different commercials (excluding pre-show, post-show and half-time), and I was saddened…saddened by what I saw.

Not only were the commercials…ho hum, but they completely missed their mark from a social media perspective.

The most “innovative” use of social media (and I use innovative so loosely as to have absolutely no meaning in this context) was by the NFL itself.

Their NFL Fantasy promotion gave viewers the chance to win a million dollars.

Viewers could either text NFL to 69635 or visit the NLF Fantasy website to register for the contest.

Beyond that, advertisers brought nothing exciting (from a social media perspective) at all.

There were a collection of advertisers that used hashtags.

Hashtags are the # symbol, used to mark keywords or topics in a tweet.

It was created by Twitter users as a way to categorize messages and used widely to track a particular topic in Twitter.

  • Audi’s #solongvampires played on the brightness of the Audi’s headlights.
  • Bud Light’s #makeitplatinum highlighted the new platinum Budweiser beer.
  • Best Buy’s #betterway hashtag alluded to the depth of their mobile phone offering.
  • H&M used #beckhamfromh.m in it’s ad with David Bekham, sporting their new trunks.

Spectacular! NOT!

Some of the more “progressive” (again, I use the term loosely) advertisers, added their Facebook pages to their ads.

  • Disney’s The Lorax
  • Marvel Comic’s The Avengers
  • Cars.com
  • Bud Light’s spots (LMFAO and Here We Go)
  • Pepsi Max
  • MetLife
  • NBC
  • Samsung Galaxy

Amazing! NOT!

A few advertisers also listed their websites, including:

  • Godaddy (.co and .com)
  • Taxact.com
  • Chevy (letsdothis.com)
  • Teleflora.com, Cars.com
  • Prudential (dayonestories.com)
  • Honda (leaplist.honda.com and cr-v.honda.com)
  • BMW (tristatebmw.com)
  • GE Works (ge.win.com)
  • Hyundai (hyundai.com)
  • CareerBuilder.com
  • Cadillac ATS
  • NBC’s new show Awake (isheawake.com)

Inspired! NOT!

GoDaddy was the one advertiser who used a QR Code in their commercial.

But for a 30 second ad, I didn’t think it was the best execution.

When the commercial came on, and I saw the QR Code, I immediately tried to open my iPhone, launch the QR code scanner, move to the tv and scan the image.

But by the time I had completed all those steps, the code was gone and they were on to the next commercial.

One interesting thing I noted, was that a few advertisers with music in their commercials, had the Shazam logo in the corner.

Shazam is the app that helps you find out the title of a song you’re listening to.

Shazam...sucks!

By letting the Shazam app ‘listen’ to several seconds of a song, it searches it’s database and (if the song exists in it’s database) tells you the title and artist.

Ads from both Cars.com and Toyota had the Shazam logo.

My previous experiences with Shazam have been so underwhelming, that I no longer have the app on my iPhone.

So I didn’t determine whether the Shazam integration worked for either of these brands.

And since it would have (presumably) led the viewer to the underlying song in the commercials, I’m not sure what value the advertisers would have derived from it’s integration.

Anyway, nothing from my wish list came to be.

My disappointment is palpable.

I guess we’ll have to wait another year before we see whether advertisers ‘get it’ and utilize their 30 seconds a little more effectively.

If you want to see all the commercials that aired yesterday, AdAge has a great compilation of them here.

But don’t blame me if you’re bored.

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Filed under branding, digital advocacy, opinion, rant, social media

Superbowl XLVI and Social Media: A Wish List

Which brands will freak social media this year?

Tomorrow night, the New York Giants will play the New England Patriots in Superbowl XLVI.

While most will be focusing on the game, for marketers, talk always turns to the commercials that air during the game.

With an estimated audience of 111 million, advertisers are queued up to spend $3 million for a thirty second spot, all in hopes of making an impact on that audience.

A well executed commercial can leave an impression on viewers that will last for months afterward and translate into money well spent by the brand(s) that get it right.

Volkswagon’s Young Vader commercial, which aired during Superbowl XLV has garnered over 50 million views to date, and was by far, one of the most popular commercials of the game.

While talk usually revolves around what Superbowl commercials the big brands are planning, I’m more interested in seeing how (and whether) these same brands integrate social media into their campaigns.

Aside from making their commercials available on YouTube (which is valuable), I’m curious as to how many have planned more comprehensive social media campaigns.

I’d imagine that we’re going see a number of calls-to-action involving ‘liking’ this brand or that on Facebook.

Quite passe, if you ask me.

But aside from the standards, like this or follow that, are any of these brands thinking outside of the box?

My wish list for this year’s Superbowl is to see brands utilizing social media in new and innovative ways.

I, for one, am going to be keeping a watchful eye for anything extraordinary tomorrow.

I’m also going to be looking out for which commercials create the biggest buzz during the game.

Which commercials are trending on Twitter?

Which brands get people updating their status with ‘LMFAO’s?

Which commercials get shared the most?

SMS. SnapTags. QR Codes. Spoof videos. Mobile-only content. I’m expecting it all!

Since my Cowboys were unceremoniously drummed out of Superbowl contention by the Giants (damn you Eli!), I’ve got no skin in the game.

So, don’t worry. I won’t be distracted rooting for any team. I know you were concerned.

I’ll keep a scorecard of who did what, paying special attention to the campaigns that tricked out their social media components.

Check in Monday for my post-game survey.

Go <fill in the name of your team here>!

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